Privacy Policy
Effective Date: September 1, 2024
1. Introduction
Carie Giroux Coaching (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cariegiroux.com, purchase our services, or interact with us in any other manner.
2. Information We Collect
(a) Personal Information: We may collect personal information that you voluntarily provide to us when you sign up for our services, make a purchase, or subscribe to our newsletter. This information may include your name, email address, phone number, and payment information.
(b) Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, and device information when you interact with our website.
(c) Cookies: Our website uses cookies to enhance your user experience. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our site.
3. How We Use Your Information
(a) To Provide Services: We use your personal information to deliver the services you have requested, such as individual and group coaching sessions, workshops, and courses.
(b) To Process Payments: We use your payment information to process transactions securely.
(c) To Improve Our Services: We may use your information to improve our website, services, and offerings, tailoring them to better meet the needs of our clients.
(d) To Communicate with You: We may use your contact information to send you updates, newsletters, and promotional materials. You can opt-out of these communications at any time.
4. How We Share Your Information
(a) Third-Party Service Providers: We use third-party service providers to help us operate our business and provide services to you. These providers include:
i. ConvertKit: We use ConvertKit for email marketing and managing our newsletter subscriptions. ConvertKit may collect and process your personal information, such as your email address, to send you updates and promotional materials.
ii. PaperBell: We use PaperBell to manage our coaching sessions, bookings, and client communication. PaperBell may collect and process your personal information, including your name, contact details, and booking history, to facilitate these services.
iii. Stripe: We use Stripe to process payments securely. Stripe may collect and process your payment information, such as your credit card details, to facilitate transactions.
(b) Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities, including to meet national security or law enforcement requirements.
(c) Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.
5. International Data Transfers
We may transfer and process your information on servers located outside of your country of residence, including to the United States. These transfers are necessary to provide our services. We take appropriate steps to ensure that your information receives an adequate level of protection in the jurisdictions where it is processed, including by using standard contractual clauses or other lawful mechanisms to safeguard the transfer.
6. User Consent and Preferences
By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. You can manage your preferences regarding our use of your data, including opting out of marketing communications, by following the procedures below:
1. Unsubscribe from Emails:
You can easily unsubscribe from our marketing emails and newsletters at any time by clicking the “Unsubscribe” link at the bottom of any email you receive from us through ConvertKit. This will immediately remove you from our email list, and you will no longer receive promotional communications.
2. Update Your Preferences:
If you wish to continue receiving some communications but not others, you can update your preferences by clicking the “Manage Your Preferences” link in the footer of any email. This will allow you to choose the types of content you want to receive, such as newsletters, event notifications, or promotional offers.
3. Direct Contact:
If you encounter any issues or prefer to manage your preferences directly, you can contact us at [email protected]. Simply specify your request, such as updating your contact information or opting out of specific communications.
4. Explicit Consent (EEA Residents):
If you are located in the European Economic Area (EEA) or another jurisdiction that requires explicit consent, we will ask for your consent before processing your personal data. This consent will be collected when you sign up for our services, newsletters, or other activities on our website, ensuring compliance with local data protection laws.
By providing these options, we ensure that you have full control over how your personal information is used, allowing you to manage your preferences easily and efficiently.
7. Your Data Protection Rights
Depending on your location, you may have certain rights under data protection laws, including but not limited to:
— Right to Access: You have the right to request a copy of the information we hold about you.
— Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
— Right to Erasure: You have the right to request that we delete your personal data, under certain conditions.
— Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
— Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
— Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us at [email protected].
8. California Consumer Privacy Act (CCPA) Compliance
If you are a California resident, you have the following rights under the CCPA:
— Right to Know: You have the right to request information about the categories of personal information we collect, the sources from which it is collected, the purpose for collecting it, and the third parties with whom we share it.
— Right to Delete: You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions.
— Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. Please note that we do not sell personal information.
— Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights.
To exercise your rights under the CCPA, please contact us at [email protected].
9. General Data Protection Regulation (GDPR) Compliance
If you are located in the European Economic Area (EEA), we process your personal data based on one of the following legal bases:
— Consent: Where you have given us explicit consent to process your personal data for a specific purpose.
— Contract: Where processing your personal data is necessary to perform a contract with you, such as providing our services.
— Legal Obligation: Where we need to process your personal data to comply with a legal obligation.
— Legitimate Interests: Where processing your personal data is necessary for our legitimate interests and not overridden by your rights.
If you wish to exercise your GDPR rights, please contact us at [email protected].
10. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Retention of Your Information
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes taking effect. Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].
