Terms & Conditions
Effective Date: September 1, 2024
1. Coaching Partnership
Our coaching relationship is a supportive partnership designed to help you embrace your authentic self and thrive. Together, we’ll work on building your confidence, setting healthy boundaries, and living more true to who you are. While I’m here to guide and support you, it’s important to remember that coaching isn’t therapy or medical advice. The beautiful journey of growth and change is yours, and you’re in charge of your choices and actions.
2. Your Coaching Experience
I offer several ways for us to work together, tailored to your comfort level and needs:
a. One-on-One Coaching: Private, personalized sessions just for you.
b. Group Coaching: Small group coaching for shared learning and support.
c. Workshops: Interactive learning experiences on specific topics.
d. Online Courses: Self-paced learning you can do from the comfort of home (coming soon!).
Sessions typically last 50 minutes and can be weekly, bi-weekly, or monthly, depending on what works best for you. We can connect via phone, video call, or in person if you’re local. To find a time that suits your schedule and energy levels, please check my up-to-date calendar for current availability. If you don’t see a day or time that works well for you, don’t hesitate to reach out to me at [email protected]. I understand that finding the right time is important, and I’ll do my best to work with you to find a comfortable time slot that fits both our schedules.
3. Investment and Policies
Coaching is not one-size-fits-all, which is why I’ve created a range of options to suit different needs, commitments, and budgets.
Payment Details
You can pay via credit or debit card through Stripe, either in full or monthly. For full payments, the entire amount is due before our first coaching session. For monthly payments, you’ll be charged at the start of each month.
4. Cancellation and Rescheduling Policy
If you need to cancel or reschedule a session, please provide at least 48 hours’ notice. Cancellations or rescheduling requests made with less than 48 hours’ notice may result in forfeiting the session or being charged for the session. Exceptions may be made in cases of emergency or unforeseen circumstances, at my discretion.
5. Client-Directed Sessions
My coaching packages provide a structured guide and suggested areas of focus to support your growth journey. However, you are always the captain of each coaching session. You are encouraged to bring any topic you want to discuss to each session, and our work together will adapt to meet your evolving needs and goals.
6. Refund Policy
I’m committed to providing high-quality coaching services and want you to feel confident in your investment.
a. Completed Sessions: No refunds will be issued for completed coaching sessions.
b. Package Purchases: If you decide to discontinue coaching before using all your sessions, you may receive a pro-rated refund for any unused sessions, minus a 20% administrative fee. This refund option is available within the first 60 (sixty) days of your package purchase when paid in full. After 60 days, unused sessions cannot be refunded but are available for your use within 12 months of the original purchase date.
c. Special Circumstances: In cases of serious illness or major life events that prevent you from continuing coaching, I’m open to discussing options on a case-by-case basis.
Example of Refund Calculation:
To help clarify how our refund policy works, here’s an example scenario:
— Client’s Upfront Payment: $1,050 for a 6-session package (each session valued at $175).
— Sessions Used: 2 sessions.
— Refund Request Date: 45 days after purchase (within the 60-day refund window).
Refund Calculation:
— Cost of Used Sessions: 2 sessions used x $175 per session = $350.
— Unused Balance: $1,050 (total payment) – $350 (cost of used sessions) = $700.
— Administrative Fee: 20% of $1,050 (total payment) = $210.
— Final Refund Amount: $700 (unused balance) – $210 (administrative fee) = $490.
Outcome:
— The client would receive a refund of $490.
— The client would have paid $560 for the two sessions they attended ($350 for the sessions and $210 for the administrative fee).
This example illustrates how refunds are calculated when a client decides to discontinue coaching after using part of their package. Please note that this policy applies to packages paid in full within the first 60 days of purchase. After 60 days, unused sessions cannot be refunded but are available for your use within 12 months of the original purchase date.
7. Your Privacy Matters
Your trust is incredibly important to me. I promise to keep our conversations confidential, with a few necessary exceptions:
a. If required by law.
b. If I believe you’re at risk of harming yourself or others.
c. If I suspect abuse (as a mandated reporter).
For my professional development, I may discuss anonymized aspects of our work with other coaches, including mentors and coaches from the International Coaching Federation (ICF) and the Martha Beck Wayfinder Life Coach Training program, as part of my certification process. I’ll never share your name or identifying details without your explicit permission.
Please note that while I take all precautions, email and text communications aren’t completely secure. If you have sensitive information to share, it’s best to do so during our sessions.
8. Limitation of Liability
To the fullest extent permitted by law, Carie Giroux Coaching is not liable for any indirect, incidental, or consequential damages arising out of or in connection with your coaching experience. Your participation in coaching is voluntary, and you accept that any decisions and actions you take are your responsibility.
9. Intellectual Property
All materials provided during coaching sessions, workshops, or courses, including but not limited to worksheets, guides, and other resources, are the intellectual property of Carie Giroux Coaching. These materials are intended for personal use only and may not be reproduced, distributed, or sold without the express written permission of Carie Giroux Coaching.
10. Force Majeure
Carie Giroux Coaching will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this agreement that is caused by events outside our reasonable control (“Force Majeure Event”). This includes, but is not limited to, acts of God, war, terrorism, strikes, civil unrest, pandemics, or interruptions in telecommunications, transportation, or utilities.
11. Non-Disparagement
By entering into this agreement, you agree not to engage in any conduct or communication, public or private, that disparages Carie Giroux Coaching or its services. This includes but is not limited to negative comments on social media, online reviews, or other public forums.
12. Dispute Resolution
In the event of a dispute arising from this agreement, we agree to first attempt to resolve the issue through informal negotiation. If the dispute cannot be resolved through negotiation, we agree to engage in mediation before pursuing any legal action. Any legal disputes will be resolved in the courts of the state of New Jersey, and this agreement will be governed by the laws of the state of New Jersey.
13. Severability
If any provision of this agreement is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be replaced by a valid, enforceable provision that most closely matches the intent of the original provision.
14. Entire Agreement
This agreement, including any attached schedules, constitutes the entire agreement between you and Carie Giroux Coaching. It supersedes all prior agreements, representations, and understandings, whether written or oral, relating to the subject matter of this agreement.
15. Wrapping Up Our Partnership
If either of us feels it’s time to end our coaching relationship, we can do so with two (2) weeks’ notice. Please refer to the refund policy above. I’m always happy to discuss any concerns and find a solution that works for you.
16. A Few Important Notes
While I’m here to support your growth, remember that coaching isn’t a substitute for professional medical, mental health, or legal advice. If you need help in these areas, I encourage you to seek out qualified professionals. I can’t guarantee specific results from our coaching, but I can promise to give you my full support and dedication.
Our agreement is governed by the laws of the state of New Jersey. I review these terms regularly to make sure they’re serving us both well. If you ever have questions or need clarification, please don’t hesitate to ask. Your comfort and understanding are important to me.
Taking this step towards personal growth is a brave and beautiful thing. I’m honored to be part of your journey.
