Privacy Policy

Effective: December 24, 2024
Last Updated: May 29, 2025

Carie Giroux Coaching (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and digital offerings (collectively, the “Services”). By using our Services, you agree to the practices described in this Policy.

1. Information We Collect

We collect both personal and technical information to deliver and improve our Services.

a. Information You Provide Voluntarily:
When you engage with us—by signing up for coaching, filling out forms, or making purchases—you may provide:

  • Full name

  • Email address

  • Phone number

  • Payment details (processed securely through third-party providers)

  • Any personal information voluntarily shared during intake or communication

b. Information Collected Automatically:
When you access our Website, we may collect data via cookies and tracking technologies, such as:

  • IP address

  • Browser and device information

  • Referring and exit pages

  • Session duration and clickstream behavior

  • Time and date of access

2. How We Use Your Information

We use your information for the following purposes:

  • To deliver, personalize, and manage our Services (including coaching sessions, group programs, and digital content)

  • To communicate with you (e.g., confirmations, updates, and reminders)

  • To send promotional or educational content (with your consent where required)

  • To understand user behavior, improve website functionality, and conduct internal analytics

  • To maintain business records and ensure legal and financial compliance

  • To detect and prevent fraud, abuse, or unauthorized activity

3. Sharing of Personal Information

We respect your privacy and do not sell or rent your data.

We may share information under these limited circumstances:

a. With Trusted Service Providers:
We use third-party vendors (e.g., email platforms, web hosting services, payment processors, analytics providers) who support our business operations. These partners are contractually obligated to protect your data and use it only for authorized purposes.

b. Legal and Safety Requirements:
We may disclose personal data when required to do so by law or legal process, or to protect our rights, property, safety, or that of our clients and others.

4. Your Rights and Choices

You have choices regarding how your personal data is used:

  • Access, Correction, Deletion: You may request to view, update, or delete your personal information by contacting us at hello@cariegiroux.com.

  • Email Preferences: You may unsubscribe from marketing emails by using the “unsubscribe” link in our messages. Service-related emails will still be sent.

  • Cookies: You may adjust your browser settings to manage or disable cookies. This may affect website performance.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Policy or as required by law.

This includes, but is not limited to:

  • Fulfilling coaching or service agreements

  • Meeting tax, legal, and contractual obligations

  • Internal record-keeping, analytics, or account history

  • Resolving disputes or enforcing policies

6. Data Security

We take reasonable precautions to protect your information using encryption, secure storage, and access control. While no system is completely secure, we are committed to using best practices to reduce risk.

You are responsible for protecting login credentials and ensuring your device security.

7. Confidentiality of Coaching Conversations

In line with our Terms & Conditions, all coaching conversations are treated as confidential. We will not share session details or identifying information without your written consent—except:

  • When required by law

  • If there is a risk of imminent harm

  • In cases of suspected abuse (as mandated reporters)

  • In anonymized form during professional supervision

Sensitive topics should be shared during live sessions rather than via email or messaging for privacy.

8. Children’s Privacy

Our Services are intended for individuals 18 and older. We do not knowingly collect personal data from children under 13. If such data is discovered, it will be deleted promptly.

9. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your user experience.

  • Essential Cookies: Necessary for core functionality

  • Analytics Cookies: Help us understand site usage and improve performance

  • Marketing Cookies: May be used for retargeting or ad personalization

You can control cookie behavior through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date. For significant changes, we may notify you via email or website notice.

11. Contact Us

If you have any questions or concerns about your data or this Privacy Policy, please reach out:

📧 Email: hello@cariegiroux.com
🌐 Website: https://cariegiroux.com